We value your comments
We aim to deliver excellent customer service on clean, reliable buses driven by friendly, helpful staff. We welcome your comments as they help us to improve our service. We will try to respond to you within 10 working days.

Phone: Call the Telford Hotline on 0845 026 0007, our customer care team on 0844 800 44 11 or for timetable enquiries call Traveline on 0871 200 2233 (calls from BT landlines cost 10p per min other calls may vary)

Online: If you wish to provide feedback online, please click here (links to Customer feedback form on the arrivabus.co.uk website)

Post: If you prefer, you can write to the Arriva Customer Care Team at this address:
Arriva Customer Services
FREEPOST ANG 7624, Luton, Bedfordshire, LU4 8BR

Lost Property:
If you have left something on an Arriva bus please contact our Customer Service team on 0844 800 44 11 (Monday - Friday, 8am - 6pm). You will need to provide a full description of the item, service number and time of your journey.